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STORE POLICY

Customer Care

1. Introduction

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At Handy Crafts, we are committed to providing our customers with the best online shopping experience. Our customer care policy outlines our dedication to delivering exceptional service and support to ensure your satisfaction.

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2. Contact Information

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We are always here to assist you. You can reach us through the following contact methods:

  • Customer Service Email: handycraftscreation@gmail.com

  • Customer Service Phone: 079 920 1079

  • Live Chat: Available on our website during business hours.

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3. Business Hours

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Our customer support team is available during the following business hours:

  • Monday to Friday: 8h00 - 17h00

  • Saturday :9h00 - 13h00

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4. Order Support

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4.1. Order Tracking: You can track your order by logging into your account on our website or contacting our customer service team for assistance.

4.2. Order Changes: If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request.

4.3. Cancellations and Returns: Details about our order cancellation and return policies can be found on our website.

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5. Shipping and Delivery

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5.1. Shipping Information: We provide detailed shipping information on our website, including shipping times and options.

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5.2. Delivery Issues: If you encounter any delivery problems, please contact our customer service team, and we will investigate and resolve the issue promptly.

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6. Product Support

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6.1. Product Information: For information about our products, please refer to our product descriptions and customer reviews on our website. If you have specific questions, our customer service team is here to help.

6.2. Product Issues: If you encounter any issues with a product, please contact us for assistance. We will work to address the problem in a timely manner.

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7. Payments and Billing

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7.1. Payment Methods: We accept various payment methods. Details can be found on our website during the checkout       process.

7.2. Billing Concerns: If you have billing concerns or questions, please reach out to our customer service team for support.

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8. Customer Feedback

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We value your feedback and continuously strive to improve our services. You can provide feedback through our website,  email or social media platforms .

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9. Privacy and Security

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We are committed to protecting your privacy and maintaining the security of your information. Our privacy policy outlines our practices in this regard.

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10. Commitment to Customer Satisfaction

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Our primary goal is your satisfaction. We will do our utmost to address your concerns, provide excellent service, and resolve any issues promptly.

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11. Policy Updates

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We may update our customer care policy from time to time. Any changes will be posted on our website.

By shopping at Handy Crafts, you agree to adhere to the terms and conditions outlined in this customer care policy.

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Thank you for choosing Handy Crafts for your shopping needs. We look forward to serving you and providing an outstanding online shopping experience.

Privacy & Safety 

1. Introduction

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At Handy Crafts, we are committed to safeguarding the privacy and security of our customers. This Privacy and Safety Policy outlines our practices regarding the collection, use, and protection of your personal information and your safety when shopping with us.

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2. Information Collection

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2.1. Personal Information: When you shop with us, we may collect personal information, including but not limited to your name, contact information, billing and shipping addresses, and payment details. We use this information solely for the purpose of processing your orders and providing you with the best shopping experience.

2.2. Non-Personal Information: We may also collect non-personal information such as your browsing history and IP address to improve our website's performance and user experience.

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3. Use of Information

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3.1. Order Processing: We use your personal information to process your orders, arrange for shipping, and provide you with order confirmations and updates.

3.2. Communication: With your consent, we may use your contact information to send you promotional offers, newsletters, or updates about our products and services.

3.3. Security: Your personal and financial information is securely stored and protected from unauthorized access. We use industry-standard security measures to safeguard your data.

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4. Cookies and Tracking

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4.1. Cookies: We use cookies and other tracking technologies to enhance your browsing experience and provide personalized content. You can manage your cookie preferences through your web browser settings.

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5. Third-Party Services

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5.1. Third-Party Providers: We may employ third-party services for various purposes, such as payment processing, shipping, and marketing. These providers may have access to your personal information but are obligated to maintain confidentiality and adhere to their own privacy policies.

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6. Safety and Security

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6.1. Online Safety: We employ encryption, secure socket layer technology, and other security measures to protect your data during transmission.

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7. Data Retention and Deletion

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7.1. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy.

7.2. Data Deletion: You can request the deletion of your personal information by contacting us. However, some information may be retained for legal and accounting purposes.

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8. Updates to Policy

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We may update this Privacy and Safety Policy to reflect changes in our practices. Any updates will be posted on our website.

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9. Customer Rights

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You have the right to access, correct, or delete your personal information. You can also opt-out of receiving marketing communications at any time.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Payment Methods
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